I work as a medical biller/coder and have done so for nearly 5 years. I am a collections agent and an appointment scheduler. I can check patients in for an appointment and I can check them out when they are done. If you have general questions about your insurance, I can help. If you have questions about your financial account with the practice I work for, I can help. I can even help you with some clinical questions or concerns, but most I would have to refer you to someone else.
So I basically work in customer service for the medical industry.
As such, I've been noticing more and more rude, demanding, and outright nasty people. They have a problem and instead of simply stating the issue and letting someone like me help, they feel like they have to yell, demand, and even throw profanity into the mix.
What is wrong with people? What ever happened to basic manners? What happened to the Golden Rule?
When I'm in a restaurant or fast food place, I hear the way some people place an order and it rubs my fur the wrong way.
I want a burger with fries and a Coke (in an unfriendly tone of voice).
I need a burger with fries and a Coke.
Burger with fries and Coke.
How about this instead, which is what I do in a very friendly tone of voice...
If I could get a burger with fries and a Coke please. Thank you.
Like I said, that's the way I order. I did that at a McDonald's drive thru one time. As I pulled up to the window to pay and get my order, the drive thru attendant told me that I was the nicest person she has ever had order thru her drive thru. She also told me that her day wasn't going all that well with people being just plan nasty and demanding. She told me I had made her day! Mission complete.
Would simple manners kill anyone?????
Now I don't mean to sound like no one has manners anymore, but I've noticed fewer and fewer people that do.
Take for example this one person who called me because of a balance on her account.
Now, I didn't take the initial call, but our call center person who did told me to stand by because when she answered the call, this lady started by yelling at her and calling her a "clown" and that this person wanted to talk to one of the "clowns" in our billing department.
When I got on the phone, this person started yelling at me before I could even get her to tell me who she was so I could pull up her account. Then she got mad at me for even asking who she was, like I should have already known! Then she lays into me for about 20 minutes because she has a balance on her account like it's my fault that it's even there. She was even kind enough to call me a "clown" and that I needed to get my $%^* together. Then, what made me the most upset, at one point in our conversation, she says, "Jesus, take the wheel!" Really????? Seriously???? As you're being rude and outright nasty to me, you seriously have the audacity to invoke the name of the person who taught the Golden Rule??????
Conversely, I've had people call up or come into the clinic to question a bill, but they were much more pleasant, even if we couldn't come to an agreement over the reason there is a balance on their account.
Our how about the person who is just plan rude and always speaks in an unfriendly tone. He always seems mad at the world.
Just imagine how great it would be if everyone followed the simple Golden Rule.
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